Information We Collect

We collect information that you provide directly to us when using our services. This includes personal details you share during consultations, financial information necessary for recovery strategies, and communication records from our interactions.

How We Use Your Information

Your information helps us provide personalized financial recovery strategies and improve our services. We use this data to understand your specific situation and deliver relevant guidance that matches your recovery goals.

• Developing customized financial recovery plans based on your circumstances
• Communicating with you about your progress and available options
• Processing payments and managing your service agreements
• Improving our platform based on user feedback and behavior patterns
• Sending educational content that may benefit your financial recovery journey
• Ensuring security and preventing fraudulent activities

Information Sharing and Disclosure

We maintain strict confidentiality regarding your financial information. Sharing only occurs in specific circumstances necessary for service delivery or legal compliance.

Data Protection and Security

We implement multiple layers of security to protect your sensitive financial information. Our approach combines technical safeguards with strict access controls and regular security assessments.

• End-to-end encryption for all financial data transmission
• Secure servers with regular backup and monitoring systems
• Limited access protocols - only authorized personnel can view your information
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality requirements
• Incident response procedures for any potential security concerns

While we use industry-standard security measures, no system is completely immune to risks. We continuously update our security practices to address emerging threats and maintain the highest protection standards possible.

Your Rights Under Argentine Law

Argentina's Personal Data Protection Law (PDPL) grants you specific rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

Data Retention and Storage

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

• Active client files: Retained during service period plus 7 years for tax and legal purposes
• Financial recovery documentation: Kept for 10 years as required by Argentine financial regulations
• Communication records: Stored for 3 years to maintain service quality and resolve disputes
• Website usage data: Automatically deleted after 24 months unless needed for security purposes
• Marketing preferences: Maintained until you opt out or close your account

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods.

International Data Transfers

While we primarily process data within Argentina, some of our technology partners operate internationally. When we transfer data outside Argentina, we ensure appropriate safeguards are in place to protect your information.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how you interact with our content. Most of these are essential for website functionality, while others help us provide personalized content.

• Essential cookies that enable core website functionality
• Analytics cookies that help us improve user experience
• Preference cookies that remember your settings and choices
• Communication cookies that enable chat and contact features

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services, legal requirements, or industry practices. When we make significant changes, we'll notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

If you continue using our services after policy updates, you're agreeing to the revised terms. However, we'll always handle your existing data according to the privacy standards that were in place when we first collected it, unless you specifically consent to new uses.